About System Status

System Status: Well

When the indicator is green, users should experience a normal transaction processing time. If users are experiencing slowdowns, users should first check if there are issues with their system or internet.

System Status: Caution

When the indicator is yellow, some users may experience issues with the HCAI online application or integration components. Users do not need to call HCAI technical helpdesk, the issues are being investigated and updates will be posted on the HCAI Performance Meter.

System Status: Unavailable

When the indicator is red, most users will experience issues with the HCAI online application or integration components. Users do not need to call the HCAI technical helpdesk, the issues are being investigated and updates will be posted on the HCAI Performance Meter.